Customer
Customers & CRM
Customer master, history, search, sales context and business relationship record.
← Capability families
DEVELOPER CAPABILITY FAMILY
Customer & Growth
Own customer relationships, communication, reputation, campaigns and growth loops.
10 capabilities in this family
API
Communications
Omnichannel Inbox
Customer conversations, messages, attachments and drafts across connected channels.
Loyalty
Loyalty
Customer loyalty state connected to customer identity and transaction history.
Reputation
Reviews & Reputation
Sync reviews, approve workflows, compare performance and manage reputation signals.
Marketing
Marketing
Campaign planning, assets, publishing, ads, attribution, analytics and learning.
Sales
Sales
Quotations, sales orders, customers and commercial workflow.
Telephony / Secretary
Business Calling & Telephony
Connected business numbers, outbound calling and AI-assisted call workflows.
Commerce Integration
Ecommerce & Shopify Sync
Connect commerce catalog and business events with external ecommerce storefronts.
Social Distribution
Social Publishing
Schedule, queue and publish approved content to connected social channels.
Attribution
Campaign Attribution
Connect campaign links, outcomes and analytics to measurable commercial performance.