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DEVELOPER CAPABILITY FAMILY

Communications & Reputation

Bring customer conversations, messaging channels, social connections and review response into one governed operating surface.

3 capabilities in this family
Communications

Unified Communications

API

One customer conversation layer across WhatsApp, LINE, Facebook Messenger, Instagram messaging and connected email — with important requests routed into the correct booking, reservation, order or service workflow instead of remaining trapped in chat.

Social Channels

Social Channels

API

Connect Facebook, Instagram, LinkedIn, Threads, X and TikTok identities for organization-scoped social publishing, marketing and channel workflows where each provider supports them.

Reputation Automation

Review Response Automation

API

Sync Google and Facebook review evidence, generate policy-controlled Google replies, auto-publish safe ratings, hold sensitive replies for approval and open recovery work for critical feedback.

Communications & Reputation Developer Capabilities | Avantiqo